Your personal data is a trust we take seriously. DDWin App is fully committed to ensuring your information is handled transparently, securely and responsibly at all times.
Every layer of our security is specifically designed to ensure your personal data remains entirely in your control.
All personal data you provide to ddwin app — including your name, phone number, and banking details — is stored using 256-bit SSL encryption. No one can read your information without valid authorisation.
DDWin App has never and will never sell, rent, or disclose your personal data to any third party for marketing purposes. Your data is used solely for platform operational purposes.
You have the right to access, correct, or request the deletion of your personal data at any time. DDWin App fully respects this right and provides a straightforward process for submitting such requests.
The DDWin App Privacy Policy is developed in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). We ensure that all data collection and processing practices comply with the prescribed legal requirements.
The ddwin app security system operates around the clock to detect any suspicious activity or data breach attempts. Our security team is ready to respond in real time to any threats.
You can manage and opt out of any marketing notifications or promotional communications from DDWin App at any time through your account settings, without needing to contact the support team.
DDWin App (referred to as "we", "our platform", or "DDWin") values the privacy of every user who entrusts us with their personal information. This Privacy Policy was established not merely to meet legal requirements, but as a true reflection of our commitment to protecting the data of users in Malaysia.
This document applies to all users who access the ddwinapp.com website, use the DDWin App mobile app, register a new account, make financial transactions, or communicate with our support team through any channel. Whether you are a new member who just downloaded the app or a loyal member who has been with us for a long time, your privacy rights are equal and we guarantee the same protection for everyone.
DDWin App operates under the Malaysian legal framework and is fully compliant with the Personal Data Protection Act 2010 (PDPA). We understand that your trust is our most valuable asset, and we will never take lightly the confidence you place in us.
To deliver the best service and ensure a safe gaming experience, ddwin app collects several categories of information from users. We only collect information that is strictly necessary — nothing more.
When you register a ddwin app account, we collect basic information such as your full name, email address, mobile phone number, and date of birth. This information is required to establish your account identity and confirm that you meet our platform's minimum age requirement.
As part of the identity verification process (Know Your Customer), we may request a copy of your identification documents such as your MyKad, passport, or Malaysian driving licence. These documents are used solely to verify your identity and fulfil our legal compliance obligations.
To process deposits and withdrawals, we collect information related to the payment method you use, including your bank account number, bank name, and account holder name. ddwin app does not directly store credit card numbers or sensitive payment details — all transactions are processed through payment gateways with recognised security certification.
We collect data relating to how you use the DDWin App platform, including the types of games played, session duration, transaction records, account activity logs and settings preferences. This data helps us enhance the user experience and identify any unusual activity for security purposes.
Automatically, our platform records certain technical information when you access ddwin app, including your IP address, device type, operating system, browser type, screen resolution, and general location data (state/region). This information is used for security, fraud prevention, and platform performance optimisation purposes.
| Type of Information | Primary Purpose | Retention Period |
|---|---|---|
| Registration Data | Account management | Throughout the active account period + 7 years |
| KYC Documents | Identity verification | 5 years after account closure |
| Financial Records | Legal compliance | 7 years (tax requirements) |
| Activity Log | Security & Audit | 12 rolling months |
| Device Data | Fraud prevention | 90 rolling days |
DDWin App uses the information collected for the following purposes, and no more. We believe in the principle of minimal use — only data required for a specific purpose will be accessed.
DDWin App does not sell, rent, exchange, or disclose your personal data to third parties for marketing purposes or commercial gain. This is a fundamental principle that cannot be compromised.
In operating the platform, we work with carefully selected third-party service providers. These include payment gateway providers such as DuitNow, FPX, TNG eWallet, GrabPay, and Boost, cloud service providers that store data securely, as well as identity verification service providers. All third parties are bound by strict confidentiality agreements and may only access the data necessary for their specific services.
DDWin App may be required to disclose user information to Malaysian authorities if mandated by law, court order, or a legitimate official investigation. In such situations, we will comply with the applicable legal requirements while making every effort to protect your privacy rights to the fullest extent possible.
If ddwin app is involved in any merger, acquisition, or asset sale, user data may be transferred as part of that transaction. In such cases, we will ensure that the new entity fully complies with this Privacy Policy, or notify you of any material changes before they take effect.
Data security is DDWin App's greatest investment. We employ cutting-edge technical infrastructure that meets industry standards to ensure your information remains safe from both external and internal threats.
DDWin App user data is stored in data centres located across Asia that comply with the ISO 27001 international security standard. All data centres are equipped with automatic backup systems and a comprehensive disaster recovery plan to ensure uninterrupted service continuity.
DDWin App retains your personal data for as long as your account is active and for any additional period required by Malaysian law. Once the retention period ends, data will be securely deleted using methods that ensure the information cannot be recovered.
DDWin App uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and ensure the security of your login session.
You can control and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect certain features of the DDWin App platform and you may need to log in more frequently.
As a ddwin app user, you have the following rights regarding your personal data under Malaysia's PDPA and our policy. We are committed to handling every request fairly, transparently, and within a reasonable timeframe.
You have the right to request a copy of all personal data we hold about you.
You may request the correction of any inaccurate or incomplete information.
You may request the deletion of your data, subject to applicable legal retention requirements.
You have the right to object to the processing of your data for specific purposes such as direct marketing.
You may request an export of your data in a machine-readable format for your own use.
In certain circumstances, you may request that we temporarily restrict the processing of your data.
To exercise any of the above rights, please contact the ddwin app privacy team via email [email protected]. We will process your request within 30 business days from the date the request is received.
DDWin App is a gaming platform designed for adult users aged 18 years and above only. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.
If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that information and terminate the associated account. Parents and guardians are encouraged to use parental control software and monitor their children's online activities.
The ddwin app platform may contain links to third-party websites or services related to gaming or payments. Please note that the ddwin app Privacy Policy does not cover those third-party websites or services.
When you click on links to external websites or use third-party payment provider services, you will be subject to the respective privacy policies of those entities. DDWin App is not responsible for the privacy practices of any third party, and we encourage you to read their privacy policies before providing any personal information.
DDWin App reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via in-account notifications or email before the changes take effect.
The "Last Updated" date at the top of this document will always reflect the latest version of the ddwin app Privacy Policy. We encourage you to review this page periodically, especially after receiving any change notifications from us. Your continued use of the ddwin app platform after a policy change takes effect will be considered your acceptance of those changes.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the DDWin App privacy team is ready to assist you.
We are committed to providing a clear, fair and professional response to every privacy-related enquiry. DDWin App values every piece of user feedback as it helps us continually raise our data protection standards.
DDWin App not only offers an enjoyable gaming experience — we also ensure every aspect of your personal data is handled with full responsibility. Register now and enjoy peace of mind playing with us.